Question 1

Not turning on (Sensor is on)

Accepted Answer

Using the Remote:
 • Unplug the cord of the tv on the socket
 • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. 
 • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”.
 • After the recovery is completed, the problem will be fixed.
 • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.

Question 2

Stuck on logo

Accepted Answer

Using the Remote:
 • Unplug the cord of the tv on the socket
 • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. 
 • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”.
 • After the recovery is completed, the problem will be fixed.
 • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.

Question 3

No Picture with Sounds

Accepted Answer

Using the Remote:
 • Unplug the cord of the tv on the socket
 • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. 
 • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”.
 • After the recovery is completed, the problem will be fixed.
 • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Connected to wifi but no internet

Accepted Answer

Kindly switch the date/time to be automatically updated by the TV and you should be able to access the internet again.

Question 5

Stuck on factory mode

Accepted Answer

• You can press the red and blue together button on the bottom corner of the remote control, and wait a moment to exit the factory mode.
 • 	You may press 9731 on the remote.

Question 6

Remote not working

Accepted Answer

Please use troubleshooting instructions below:
 • Reset the remote:
 • It's possible that the remote won't operate for a while due to a bad battery connection or static electricity. 
 • Remove the batteries from the remote and press each button twice to ensure that none of the buttons are stuck. 
 • Replace the batteries, make sure they're fresh and working
 • Clean the TV's remote-control sensor lens.
 • The remote control has an effective range of 5 to 6 meters.
 • If the remote is paired with Bluetooth, make sure there are no other Bluetooth devicesconnected to the TV.

Question 7

USB not working

Accepted Answer

• You may try to access the USB via multimedia or media app that is downloaded on your tv.
 • You may access the files on photo & video as well.
 • Please note that the USB should be a FAT 32GIG format.

Question 8

Not Showing Channels

Accepted Answer

• Change the time in the settings to manual then changed back to sync. 
 • Then change the time zone to state (Ex: NSW) where you are located. 
 • After changing the settings, you may try to do a tuning on the tv once more

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